To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as a Capping top, ink tube, ink damper, Printhead, cleaning unit, or some other parts related to the ink system cannot be returned after you have used ink already.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund yet, please contact us at {digitalprinthead@gmail.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping Returns
To return your product, you should mail your product to our receiving address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us at {digitalprinthead@gmail.com} for questions related to refunds and returns.