Frequently Asked Questions
1. What Shipping Methods Are Available?
We ship spare parts and printheads in the small package via DHL express. FedEx, UPS… etc. the fastest delivery way to all of the world.
For machine and consumable printing material and ink. we ship via sea transportation, air transportation, also express is available.
2. How Long Will it Take To Get My Package?
DHL, UPS, FedEx, etc express delivery way only need 3-4 working days to most countries in the world.
but different country’s customs take different times to finish declare processing.
3. How Do I Track My Order?
There is a shortcut button to the top of the website page: Tracking your order.
Click this button to open a new page, fill in the order number and the email which you put for billing.
It will show out all detail of shipping.
Here is the link to open the tracking page directly.
Track your Order
4. How do I place an order?
You just need to select any item you need, add it to the cart.
Check out and fill in your address detail and contact information.
Select any payment method you prefer. Bank to bank, Credit card and Paypal are online directly.
Then your order will be prepared and ship out in 1-2 business days.
5. Do I Need A Account To Place Order?
You can place an order without an account on our website.
But we highly recommend you create an account when you place an order.
It will easy to check order history and more convenient for you to place another order next time, no need to fill in address and information detail again.
With your personal account, your order value will be accumulated to get a coupon in the future. also to attend promotional events.
6. Can I get a discount if I make a larger order?
Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department and provide the following information:
– The product(s) that you are interested in
– The exact order quantity for each product
– Your desired timeframe
– Any special packing instructions, e.g. bulk packing without product boxes
Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.
7. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department as soon as possible during the order processing stage to indicate your request.
If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
8. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we have received payment, the order status will show “Processing”.
9. Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
10. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
We accept credit card, PayPal, etc, as the payment methods.
1). Credit Card.
including Visa, MasterCard, JCB, Discover and Diners.
2). PayPal.
The most convenient payment method in the world.
3). Debit Card.
including Visa, MasterCard, Visa Electron.
11. When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.
12. Does the product price include the shipping price?
The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.
13. How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account
14. Why is my tracking number invalid?
The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.
15. If Customs duties are incurred, who is responsible for them?
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from the region must clear Customs first. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.
16. How Should I Contact if I Have Any Queries?
You could send messages to us via WhatsApp button which is on the left bottom of the website page or send messages via the Facebook Messenger button which is on the right bottom of the website page.
You also can go Contact page to send messages via email way.
We will reply to you once read your message. (maximum is less than 24 hours, as different time zone)
Here is the contact page link: https://digitalprinthead.com/contact/